An official monitoring platform of the Dhaka City Corporation · Public Health & Urban Resilience
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Contact Us

Questions, feedback, or coordination requests — reach the DWMS team below. For a medical emergency, use the helpline numbers, don't wait for a reply.

Emergency & Helpline Numbers

999
National Emergency Service
16263
Health Helpline (Dengue & COVID)
199
Ambulance Service
02-9556904
Dhaka City Corp. Waterlog Hotline
199
Fire Service & Civil Defence
01797-296655
DGHS Dengue Control Room

Send Us a Message

We typically respond within 1–2 business days.

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Our Office

Dhaka City Corporation · Public Health & Urban Resilience Wing

Frequently Asked Questions

Quick answers before you send a message.

We combine radar satellite imagery (which sees through clouds, day or night) with Sentinel-2 optical data processed in Google Earth Engine. Images taken before and after rainfall are compared — areas that change from dry ground to standing water are flagged automatically.

Use the "Report a Problem" page to submit a location, category, and optional photo — no account required. You can also select "Waterlogging Issue" or "Dengue Case / Health Concern" as the subject in the contact form below for non-urgent inquiries.

Do not wait for a form response. Call the national Health Helpline at 16263 or go directly to the nearest hospital with a dengue unit — see the Hospitals page for real-time bed availability.

High-risk detections trigger an automatic alert to the responsible government authority and drainage maintenance team, including the location and recommended action. Field teams are dispatched based on risk-level priority, with government-provided machinery for water removal.

Yes. Government agencies, policymakers, and public health researchers can request full report exports and historical datasets through the contact form (select "Partnership / Government Coordination") or by signing in with a researcher/government account.

Public views of reports and the risk map never show your name, phone number, or exact contact details — only the location, category, and status are shown publicly. Contact form submissions are only visible to authorized administrators.